The Resident
Air Canada destroyed my suitcase
When Portola Valley resident Donna Wells-Boyle's expensive luggage was "destroyed" by Air Canada, why did the airline refuse to replace or repair her luggage? And how much does it owe her?
DEAR TRAVEL TROUBLESHOOTER: Air Canada destroyed my Rimowa suitcase on a recent flight from Toronto to San Francisco. The airline instructed me to send the suitcase to a repair agent in Texas. The agent declared the suitcase unrepairable, despite the... [3751 chars]